General & Booking Questions
Where exactly is Glow Room located, and is there parking nearby?
We are located at 10 Filton Road, BS7 0PA, in Bristol. We recommend checking local street parking availability when planning your visit.
What forms of payment do you accept?
We accept all major credit/debit cards (Visa, MasterCard), contactless payments, and cash.
How can I reschedule or cancel an existing appointment?
Please contact us by phone or email as soon as possible to make any changes to your booking. Please note our cancellation policy.
How far in advance should I book my appointment?
We recommend booking popular services (like weekend massages or manicures) at least one week in advance to ensure you secure your preferred time and date.
Do you offer gift vouchers for services?
Yes, we offer gift vouchers that can be purchased for any value or specific service, making them the perfect gift for someone special.
Treatment & Service-Specific Questions
I have sensitive skin; which facial service is best for me?
We recommend booking a consultation with our skincare specialists. They can assess your skin type and recommend the best option, such as the Skin Refreshing Facial, or customize a treatment.
What is the difference between threading and waxing for eyebrows?
Threading uses cotton thread to precisely remove individual hairs, offering a very sharp, clean line. Waxing uses warm wax to remove hair from the root, which is quicker and often preferred for larger areas.
Will my hair be long enough for a Full Body Wax?
For the most effective waxing results, hair should typically be grown out to at least ¼ inch (about the size of a grain of rice).
Do I need to do anything to prepare for a massage appointment?
Arriving a few minutes early to relax and ensuring you are well-hydrated helps maximize the benefits of your massage treatment.
Do you use regular polish or gel polish for your Manicure and Pedicure services?
We offer both options. Please specify your preference when booking so we can allocate the correct time for your service.
Health & Safety Questions
Is there an age restriction for receiving services at Glow Room?
Clients under the age of 16 must have a parent or guardian accompany them and sign a consent form before receiving any treatment.
I am pregnant; can I still receive a massage?
We offer specialized massage techniques and safe positioning for expectant mothers. Please inform us of your pregnancy stage when booking so we can make necessary adjustments.
How do I ensure I get the best results from my Deep Cleansing Facial?
Following the aftercare advice provided by your therapist is crucial. This usually includes protecting your skin with an SPF and avoiding harsh products for 24 hours.
What hygiene standards do you maintain for waxing and nail services?
We adhere to strict UK sanitation protocols, including the use of disposable materials where appropriate, sterilizing tools between every client, and maintaining a clean environment.